Building n8n Automations for Clients · 20 min

SLAs & support tiers

Define response times, uptime commitments and what's covered under ongoing support.

Key concepts

  • Response-time tiers
  • Uptime commitments
  • Scope-creep boundaries

Exercise

Draft a simple 2-tier SLA (standard/priority) for an ongoing n8n support retainer.

Official docs
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